Exchange policy

Exchange means a different plan

An exchange on datadoodles is a move between Basic, Professional and Unlimited, or a move between monthly, yearly and three-year billing when a renewal is coming. It is not a swap for a laptop, a theme, or a domain of a different spelling. There is no warehouse and no replacement unit.

The refund policy's 48-hour rule still sits underneath. If you are inside that window and you simply do not want hosting, ask for the hosting fee back instead of exchanging into a plan you also do not want.

Moving to a larger plan

Upgrades are available at any time. You pay the difference for the rest of the current term, in INR. The larger limits apply when the change is made. RAM and CPU do not increase, because all three shared plans share those caps. What increases is disk, the number of sites, databases, mailboxes, and SSH on Unlimited.

The difference is calculated from the prices on the pricing section, not from a salesperson's scratch pad. If DOODLE10 applied to the original order, the exchange math uses the amounts actually billed, not a fantasy full price. A ten percent code does not keep stacking on every upgrade.

Moving to a smaller plan

Downgrades take effect at the next renewal. They are scheduled that way so a site is not deleted in the middle of a term to fit 70 GB after you have used 120 GB. You may delete sites yourself and ask for the downgrade to be booked. You do not receive cash for the unused part of the larger plan, except inside the 48-hour window on the first purchase, where the right request is a refund rather than a downgrade.

At renewal, the smaller plan renews at the price printed for that plan and that term. There is no loyalty penalty and no surprise multiplier.

Changing the term

Switching from monthly to yearly, or yearly to three years, is something to do at renewal or by paying the new term as a fresh purchase. It is not a silent rewrite of an invoice that was already paid. A three-year price is lower per month because the term is longer. Exchanging into it does not refund the months you already consumed on a monthly plan after 48 hours.

Switching from a long term back to monthly also waits for the end of the paid term. You keep what you paid for. Then renewal can be monthly if you ask before the long term renews.

Domains are not exchange tokens

You cannot exchange a .com for a .in after registration. You can register the second name and let the first expire, or transfer according to registry rules. The first registration fee is not credit. This is the same non-refundable domain rule as the refund and return pages.

WHOIS privacy, where the registry allows it, is not a separate product you exchange. Included mailboxes are not coupons. If you need more mailboxes than Basic allows, that is an exchange up to Professional, which includes 20, or Unlimited, which does not cap the count.

What an exchange does not include

An exchange does not include a new 48-hour refund of the original full term, except for a difference you just paid and then rejected inside 48 hours of that difference, with the extra capacity unused. It does not include a free domain. It does not include a VPS. If the shared caps are the problem, ask for a VPS quote instead of exchanging among three plans that share 1 GB of RAM.

Abuse, spam, or a suspended account cannot be exchanged into a clean account to dodge a block. Fix the content or leave. The acceptable-use rules in the terms still apply.

Can I exchange yearly Professional for three-year Basic?

You can schedule the smaller plan at renewal, and you can choose a three-year term for that renewal. You cannot convert the remaining yearly credit into a three-year Basic and pocket the difference after 48 hours.

Is SSH a reason to exchange?

Yes. SSH is on Unlimited only. If you need it, exchange up and pay the prorated difference. Basic and Professional do not grow an SSH toggle.

Will my IP change?

A plan exchange on the same shared platform should not be treated as a migration to a new machine. If a move is ever required, the ticket should say so before DNS is touched. Do not assume a new address.

Can I exchange a hosting plan for a domain credit?

No. Hosting fees and registry fees are different ledgers. A domain is not refundable and is not a wallet.

What if the coupon was DOODLE10?

The exchange uses the billed hosting amounts. It does not reprice the past at the public card and then charge you the discount back.

Do you exchange themes or plugins?

No. Those are yours, often from other authors. A broken theme is not swapped by the host. Take a backup before you update it.

Can two sites on one plan be split onto two plans?

That is a new order plus a migration, not a one-click exchange. Ask on a ticket. You will pay for the second plan. The first plan can be downgraded or cancelled at renewal if it is no longer needed.

How fast is an upgrade?

On a live panel the limit change is the point of the prorate, and it should not need a DNS change. This frontend only records the request. It does not edit a live DirectAdmin account.

Worked examples of an exchange

A studio on monthly Basic at ₹149 a month outgrows one site and needs ten. Professional monthly is ₹249. The exchange is the difference for the days left in the current month, not a second full ₹249 stacked on a full ₹149, and not a demand that the studio wait until a calendar quarter. Disk moves from 70 GB to 150 GB, mailboxes from 10 to 20, databases from 2 to 20. RAM stays at the shared cap. The studio should not expect a new machine or a new IP merely because the plan name changed.

The same studio later wants Unlimited because SSH is listed only there. Unlimited monthly is ₹499. The prorated difference is calculated from the Professional amount already billed for the remaining days, including a DOODLE10 reduction if that code was on the original charge. The code is not applied a second time on top. SSH appears because the plan includes it. Themes, plugins and the domain string stay where they were.

A three-year Unlimited customer who paid ₹7,164 wants to step down to Basic next cycle because two of three projects ended. The downgrade is booked for the renewal date. The current 300 GB allowance remains until then so a busy month does not delete files to fit 70 GB. No cash is posted back for the unused months. At renewal, Basic's three-year total of ₹1,764 is the new price, unless the customer picks a different term on purpose.

How to ask without mixing up the words

Say upgrade, downgrade, or term change, and name the plan you want. "Cancel" means the cancellation page: the plan ends at term and does not shrink into a smaller one by itself. "Refund" means the 48-hour hosting window or a prolonged outage. An exchange ticket that uses all three words will be read as ambiguous, and a live desk should ask which one you meant before touching the account. This frontend can store the ticket in the browser and cannot edit a live panel.

Include the order id and the domain. If several sites sit on Professional, say whether all of them should move. Splitting one plan into two accounts is a new order plus a copy, not a toggle. You pay for the second plan. The first can be downgraded or cancelled at renewal if it is no longer needed.

What stays put during the exchange

The domain registration is a different ledger. Exchanging hosting does not buy, refund, or rename a domain. A .com registered at ₹1,349 does not become a .in. Mailboxes already created remain, up to the new plan's count. If a downgrade at renewal would leave you with more mailboxes than Basic's ten, delete or export the extra ones before the date. Certificates already issued stay with the domain. They are not a separate line you can swap for cash.

Backups you downloaded remain yours. Backups that exist only on the server follow the account. Take a copy before a major change even though an in-place plan exchange should not wipe files. The acceptable-use rules do not reset. A suspended account is not exchanged into a clean one to walk around a block.

Money, timing and channels

All figures are INR. There is no shipping charge because nothing is posted. There is no QR code to pay the difference. When a real invoice exists, the difference follows the same payment route the operator has confirmed, which this page does not name. Inside 48 hours of paying a difference, if the extra capacity is unused and you do not want it, ask for that difference back. That request does not reopen the original term for a full refund.

Use the contact form or email contact@datadoodles.site. A letter to a guessed city is not an exchange request.